Paula Marshall, Owner and CEO of The Bama Companies, Inc., tells her story of how she originally met Dr. W. Edward Deming. In an auditorium of more than 700 people, Dr. Deming singled Marshall out and asked her to come to the stage. Little did she know that this encounter would lead to five years of challenges and life-changing teachings from the man himself.
Since that time, Marshall has implemented the Deming systems-view and teachings into every aspect of her business. The result; higher quality products, less variation, improved employee morale, less turnover, lower costs, and a safety and quality record that is second to none.
This video is from a Deming training session in 2015 in which Marshall explains the application of the Deming Principals as they relate to running a company and to your team members.